Frequently Asked Questions

Pricing is based on vehicle type, distance, stop count, and time of day. Airport transfers are quoted flat, including base rate, tolls, and applicable fees. Hourly charter is billed by the hour with a minimum. We provide an itemized quote before you confirm, so there are no hidden charges or surprise surge prices after the ride.

You may cancel without penalty up to twenty-four hours before the scheduled pickup time. Cancellations inside twenty-four hours may be subject to a partial or full charge depending on vehicle allocation and chauffeur dispatch. For corporate accounts, we apply the same policy to all reservations and document any charges clearly on your invoice.

Yes. We monitor commercial flight numbers for arrivals and departures at St. Louis Lambert, MidAmerica St. Louis, and Spirit of St. Louis Airport. If your flight lands early or is delayed, we adjust the pickup time automatically. You do not need to call us for routine schedule changes.

For commercial terminals, chauffeurs meet travelers at the designated rideshare or limousine pickup zone outside baggage claim. At general aviation facilities such as Spirit of St. Louis, we coordinate directly with the FBO. You will receive chauffeur contact details and exact pickup instructions before your flight lands.

Child seats are available by request when you book. Please specify the childs age, weight, and whether you need a rear-facing, forward-facing, or booster seat. We cannot guarantee an unrequested seat on the day of travel, so advance notice is required to ensure proper installation and safety compliance.

Gratuity is not automatically added to standard rides. You may tip your chauffeur in cash or add a gratuity to the card on file. For corporate accounts, we can build a fixed gratuity into the quoted rate. Itemized invoices show the base fare, fees, and any added tip separately.

Yes. Corporate accounts receive priority scheduling, consolidated monthly invoicing, and a dedicated point of contact for bookings and changes. We support multiple travelers, cost centers, and approval workflows. Setup is simple; contact us with your billing requirements and travel patterns to get started.

We serve St. Louis, Missouri and the surrounding metro, including Downtown St. Louis, Clayton, Central West End, Ladue, Chesterfield, Kirkwood, Town and Country, and The Hill. We also cover regional trips to Columbia, Springfield, Kansas City, and across the Mississippi River into Illinois. Ask about a specific destination.

Our affiliate network provides black sedans, executive SUVs, and Mercedes-Benz Sprinter vans. Sedans suit one to three passengers with luggage. SUVs accommodate up to six travelers. Sprinters are ideal for larger groups, road crews, and convention shuttles with equipment and baggage space.

Hourly charter reservations typically require a three-hour minimum, though special events and peak dates may carry a longer minimum. Airport transfers and simple point-to-point rides are billed flat. We disclose the minimum and all rates in your written quote before you confirm the reservation.

Chauffeurs assist with reasonable luggage loading and unloading at no extra charge. Sedans typically fit two large and two carry-on bags. SUVs and Sprinters offer additional cargo space. Please let us know if you are traveling with oversized items, equipment cases, or golf clubs so we can assign the right vehicle.

Yes. We provide regional chauffeur service to Columbia, Springfield, Kansas City, and other Midwest destinations. Long-distance trips are quoted flat and include mileage, driver time, and any tolls. We plan rest stops and routing in advance to keep the ride safe and on schedule.